Login and Password Frequently Asked Questions

1. What if I forget my password?
- Click the "Forgot your Password" link located in the login screen.
- Enter your User Id and answer your "Security Question".
- Create your new password. Make sure that you follow the password guidelines screen.

2. How to change my password?
- After you login, you can change the password through "My Profile" page, by clicking on "Change My Password" link located in the left hand side of the screen.
- Create your new password.
- Make sure that you follow the password guidelines on the screen.

3. What to do if my account is locked?
- If your account is locked, you must contact Ryder support using one of the options below: